Refund policy

30-day returns

You have 30 days after receiving your item to ship your return.

To be eligible for a full refund, the item must be unused, complete with all pieces and in its original packaging, together with your receipt or proof of purchase.

Used or incomplete items: if a returned item has been used or has missing pieces, a restocking fee of at least 20% will be charged.

How to start a return

Email us at sales@drilax.com. If your return is accepted, we will send you an RMA number and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

Shipping fees are non-refundable, and you are responsible for return shipping. If the product you received is not defective, you are responsible for shipping charges both ways, and a restocking fee will be charged.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away at sales@drilax.com so we can look into the issue and make it right.

Non-returnable items

Certain types of items cannot be returned. If you have questions about a specific item, please contact us before ordering.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will let you know once we have received and inspected your return, and whether the refund was approved. Approved refunds go back automatically to your original payment method. Please allow some time for your bank or card issuer to process and post the refund.

Questions about a return? Email sales@drilax.com.